Mr. Speaker, I do agree with my hon.
Friend that most of the improvements, the expansion that we have seen in this sector has come largely from the private sector, and the SMEs have to be commended for the tremendous support that they have given to the sector.
In particular, Mr. Speaker, we want to pay tribute to the Ghana Internet Service Providers Association (GISPA). They have been instrumental in providing internet service to this country. Mr. Speaker, having the facilities available is one thing, carrying it to the people is another thing; and internet services have been carried to the people of Ghana largely through the GISPA; and I want to commend them for what they have done.
It is also true, Mr. Speaker, that in
recent times there have been liberalization and more competition. Most members of the association have felt threatened because most of the major telephone companies are now trying to enter into areas that normally were being served by members of the GISPA.
Mr. Speaker it is very, very difficult to stand in the way of competition. We have liberalized and we probably need to allow the forces in the market to provide the necessary directions. But I would also want to agree with my hon. Friend that some amount of intervention is needed to make sure that the indigenous Ghanaians who have invested so much in this sector, are able to survive and are not just kicked out of their operations.
This morning, my attention was drawn to a problem that one of them has got. Internet Ghana, I am told, is virtually being asked to close down because they have not been able to undertake some obligations
that are needed to be undertaken by them under a service agreement that they have with Ghana Telecom, and I have spent part of my morning today trying to resolve the matter.
At the end of the day, the question that GISPA, seems to be posing is that should we limit the telephone operators only to providing telephone services, and not venturing into areas such as internet service provision? And as I have said, under normal circumstances, one would say that we want competition in the sector and therefore, the stronger should survive. But that will mean that we will be pushing out the indigenous service providers. This I agree is something important that should be discussed. Mr. Speaker, I want to assure my hon. Friend that, as he himself is aware, we have been giving a lot attention to this particular problem and we are trying to see how best we can solve it.
Mr. Speaker, let me also comment on
the quality of service which is a normal complaint that we hear anywhere that we go. We do have telephone in abundance in the country, but the quality of service is simply not good enough.
Mr. Speaker, when most of these telephone companies entered the market, they were not given any licence, per se; they were given what was referred to as authorization letters. These authorization letters did not specify the quality level that they were supposed to operate at. Therefore, you could not hold a particular telephone company accountable if the service was not at a quality that was expected of them.
Mr. Speaker, last year we went a step further and issued licenses to all the telephone companies and, in these licenses, we have specified level of quality that is expected of all of them. We have
given them targets that they are supposed to reach. And anytime that you made a call, which dropped, it is noted and at the end of the year, we would sit down with them. We know how many calls they have dropped, how many calls could not go through, all the inefficiencies that they visited on their clients and as result of that, a penalty would be determined.
For its operations last, Mr. Speaker, I know that the National Communication Authority (NCA), is now in consultation with the telephone companies and we are hoping that by the end of this month they would have come up with the level of inefficiencies displayed by the various telephone companies during last year and therefore, the penalties that they are going to pay. What this means, Mr. Speaker, is that whenever there is inefficiency, the telephone companies would not just go free, they are going to pay heavily for that.
Mr. Speaker, if it is any assurance, as I have said, we hope that by the end of the month, we would have been able to determine the level of efficiency of the various telephone companies and the appropriate penalties that are going to be paid by these companies.
Mr. Speaker, another matter that was raised by an hon. Member is this question of people using the internet for various fraudulent activities. It is true, Mr. Speaker, that this going on, not only in Ghana, it is going on everywhere in the world. But Mr. Speaker, we should not say that because it happens everywhere in the world, it is all right for it to happen in Ghana. We at the Ministry are doing everything possible to discourage this practice.
Today, the laws that we have in the country are not sufficient enough to
respond to the challenges that are coming out of this unfortunate incidence of internet fraud. We are in the process of developing various cyber laws, which we hope would be able to discourage people who have been indulging in this unfortunate practice. So I want to assure my hon. Friend who raised it, that, yes, we are aware of this potential danger and we are doing everything possible to ensure that this incidence of internet fraud is also controlled in the country.
Mr. Speaker, I could not agree more with hon. Colleagues who have said that the future of the country, probably, depends upon the extent to which we can take advantage of this new information age and information society. Mr. Speaker, our ability, as a nation, to achieve the Millennium Development Goals will simply depend upon the extent to which we are able to mainstream Information Communication Technology (ICT) into our developmental efforts; and this remains one of the major primary objectives of the Ministry. We believe that we should be able to use ICT, Mr. Speaker, not only to grow the economy by increasing export growth, by providing jobs to our people, by growing the economy generally, but we believe we should be able to use the internet and the ICT to improve upon the delivery of Government services.
Mr. Speaker, we are aware of the frustrations that one goes through when one tries to register his piece of land in this country. This is largely because of the manual nature of the record keeping in some of the institutions responsible for land administration in this country. We believe that if we introduced ICT into these areas we would be able to improve the delivery of Government service into these areas.
Mr. Speaker, we have the excellent example of GCNet to demonstrate what
ICT can, in fact, do. The GCNet, which has been introduced, has impacted tremendously in improving upon the delivery of services at our ports. People who have been going to our ports to take delivery of items that they have shipped into the country are confirming that it is now much easier to get their goods out of the ports than used to be the case. Mr. Speaker, the Customs and Exercise Preventive Service (CEPS) is also saying that they have seen much improvement in the collection of custom duties as a result of the introduction of the GC Net. Mr. Speaker, this is just another example to illustrate how easy it will be to improve upon the delivery of Government services if we are to use ICT.
This week, we are hoping to commence serious discussions with a company called Intel. Mr. Speaker, if ICT is to become widespread, people should be able to afford the cost of purchasing a computer. Today, you need something probably more than $1,500 to purchase a computer. This makes it impossible for most people to be able to purchase computers, which they need to drive to this information age and information society.
We, in conjunction with the Ministry of Education and Sports have recently signed an agreement with Intel and, before the end of this month, we are hoping that we would be able to show to Ghanaians and launch a new computer that we are trying to produce in the country, which will measure up to all the specifications that one expects from any good computer and which we hope to sell for three hundred dollars a piece. We believe that from about the existing thousand five hundred to three hundred dollars, many Ghanaians would be able to afford, to own computers and therefore, become active players in the knowledge economy.
Mr. Speaker, another exciting thing that we are trying to do with ICT is in the area of the emerging distance education. Mr. Speaker, last week we had discussions with the Minister for Education and Sports to explore ways and means of using ICT in the delivery of education in this country. In countries like Malaysia and many others, today, one teacher is able provide tuition to a number of institutions by operating from one central studio having lecture beamed to so many secondary schools across the country -
Hajia Alima Mahama - rose -